Terms of Service — Mentioned

1. Introduction & Acceptance

These Terms of Service ("Terms") govern your use of Mentioned (the "Service"), a brand monitoring platform operated by [COMPANY NAME], an Oregon limited liability company ("Company", "we", "us", "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

2. Description of Service

Mentioned is a brand monitoring service that tracks web mentions, backlinks, search rankings, and AI visibility for brands. The Service collects and presents data from third-party sources (data providers) on your behalf.

The Service is provided "as is." Data accuracy depends on our third-party data providers, and we do not guarantee the completeness or accuracy of any data presented through the Service.

Features and data availability vary by subscription plan. We reserve the right to modify, suspend, or discontinue features with reasonable notice.

3. Account Registration & Security

To use the Service, you must:

Provide accurate and complete registration information
Be at least 18 years old
Maintain the security of your account credentials
Notify us immediately of any unauthorized access to your account

You are responsible for all activity that occurs under your account. One person or entity per account unless you are on a plan that supports team seats.

4. Subscription Plans & Billing

The Service offers Free, Starter, Pro, and Business subscription plans. Paid plans are billed monthly via Stripe. Prices are listed on the pricing page and may change with 30 days notice.

Upgrades take effect immediately. Downgrades take effect at the end of the current billing period. The Free plan has no cost but includes usage limitations as described on the pricing page.

All fees are non-refundable except as required by law or at our sole discretion. Failed payments may result in service suspension after reasonable notice and retry attempts.

5. Data Retention & Deletion

Data retention periods vary by plan:

Free — 30 days
Starter — 90 days
Pro — 12 months
Business — 2 years

Data older than your plan's retention period may be permanently deleted. If you downgrade your plan, data exceeding the new retention limit may be deleted after a grace period.

Account deletion requests will be processed within 30 days, and all associated data will be permanently removed. We may retain anonymized, aggregated data for analytics purposes after account deletion.

6. Acceptable Use

You may only monitor brands you own, are authorized to monitor, or have a legitimate business interest in monitoring.

You may not use the Service to:

Stalk, harass, or intimidate any person
Violate any applicable law or regulation
Infringe on intellectual property rights
Attempt to reverse-engineer, scrape, or extract data from the Service beyond normal use
Interfere with the Service's infrastructure or other users' access
Resell or redistribute data obtained through the Service without authorization
Create competing products using data from the Service

We reserve the right to suspend or terminate accounts that violate these Terms.

7. Intellectual Property

The Service, its design, code, and branding are owned by the Company. Data presented through the Service is sourced from third-party providers and is subject to their terms.

You retain ownership of any content you create within the Service, such as tags, notes, and report configurations. You grant us a limited license to process and display your configuration data as necessary to provide the Service.

Reports generated through the Service may be used for your own business purposes.

8. Third-Party Services

The Service relies on third-party data providers for mention discovery, backlink data, search rankings, and AI visibility data. We are not responsible for the accuracy, completeness, or availability of third-party data.

Payment processing is handled by Stripe. Your use of Stripe is subject to Stripe's terms of service. The Service is hosted on AWS infrastructure via Laravel Cloud, and availability is subject to their infrastructure.

We do not guarantee 100% uptime but will make reasonable efforts to maintain availability.

9. Limitation of Liability

The Service is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

We are not responsible for business decisions made based on data provided by the Service, nor for data loss resulting from plan downgrades, account deletion, or service discontinuation.

10. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of a third party.

11. Termination

Either party may terminate the agreement at any time. You may cancel your subscription through your account settings.

We may terminate accounts that violate these Terms with or without notice depending on severity. Upon termination, your access to the Service will cease and data may be deleted per our retention policies.

Sections that by their nature should survive termination will survive, including limitation of liability, indemnification, and dispute resolution.

12. Dispute Resolution

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in the State of Oregon. You waive any right to participate in class action lawsuits against the Company.

Small claims court actions are exempt from the arbitration requirement.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.